Refunds and your rights

Last updated 13 November 2026

Our kits are digital downloads, so you get the files and video straight after checkout. Here’s how refunds work.

If something is wrong

If your kit is faulty, doesn’t download, doesn’t match its description, or the files won’t open, email us. We’ll fix it, send you working files, or give you a full refund. That’s your right under the Australian Consumer Law, and nothing on this page takes it away.

If you change your mind

Because the files are delivered instantly and can’t be returned, we don’t offer refunds if you simply change your mind. If you’re stuck on a step, email us first: we’d much rather help you finish your mirror.

How to ask

Email sales@wemadeitwed.com with the email address you used at checkout and what’s gone wrong. We reply within two business days, and approved refunds go back to your original payment method, usually within 5 to 10 business days.

Payments

Payments are processed securely by Stripe. Prices are in Australian dollars.